Shipping Information

A MESSAGE TO YOU

We know you are excited to get your pet supplies, and we are excited to get them to you! That is why we do our best to ensure the delivery is done as fast as possible to ensure you get your items fast. 

DELIVERY NOTICE

We ship with Australia Post & Aramex and they are currently experiencing delays in their delivery times as COVID-19 has made a large impact in their systems and ability to ship products effectively. 

Due to social distancing measures, signature is no longer required when receiving your order. 

 

Orders are generally shipped within 48 hours

Order cutoff time

3 pm every weekday.

While these orders before 2.30 pm will be handed off to our shipping partners (USPS, UPS and more), we cannot guarantee their ability to expedite the shipping process. If you have concerns, please contact customer service.

Handling time
1 - 3 business Days (Monday to Saturday)

Australia Transit time

Standard Australia Shipping 5-14 Days (Monday to Saturday)

Shipping rate

- Free Shipping All Australia order

WHERE IS YOUR HQ AND WAREHOUSE BASED?

Our warehouses are located in Sydney and Melbourne, and our office is located in Adelaide, SA. 

IS DELIVERY FREE?

For a limited time only we are offering Free Delivery Australia Wide with no minimum order value. 

HOW LONG UNTIL I GET MY PRODUCTS?

We ship all products within 24 hours of purchase, ensuring you get your pet supplies as soon as possible. 

You will receive your products usually within 5-14 business days of placing your order, it is largely dependent on how fast the Delivery Companies are since their enterprise is experiencing large volumes of package delivery. 

• Customer Support 24/7

Our Contact Email:  support@petsuppliesaustralia.com.au

Our Contact Number is +61 08 8311 3708