Shipping policy
petsuppliesaustralia.com.au currently ships to addresses throughout the Australia. We primarily utilise Australia Post Network for the majority of our shipments however, we may use Aramex, Couriers Please and other couriers from time to time to suit our delivery locations or to accommodate a faster shipping experience for our customers.
Orders are generally shipped within 48 hours
- Order cutoff time : 2.00 pm every weekday.
While these orders before 2.00 pm will be handed off to our shipping partners (Australia Post, Aramex, Couriers Please and more), we cannot guarantee their ability to expedite the shipping process. If you have concerns, please contact Customer Service.
- Handling time
1 - 3 business Days (Monday to Saturday)
- Transit time
7 to 21 days
Standard Australia Shipping 7 To 21 Days (Monday to Saturday)
- Shipping rate
Free Shipping on All Australian orders.
- Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we have control over it (once it’s by the carrier), but if still persists kindly email us 📧 Mail: support@petsuppliesaustralia.com.au we'll try our greatest you.
Sometimes tracking information won't be available. These technical issues which the tracking information isn't updated on the app. In such cases, if still unable to locate your item, contact us 📧 Mail:support@petsuppliesaustralia.com.au we'll assist you.
Customer Support
E-mail: support@petsuppliesaustralia.com.au
Number : 08 8311 3708
🕒 Contacting Hours: 🕒 :Mon-Sat: 9:00 am - 5:00 pm