FAQs – Pet Supplies Australia

Email: support@petsuppliesaustralia.com.au - Phone: 08 8311 3708

FAQs

  • When will my order ship?


We will ship your order as fast as we possibly can. When your order ships, we will send you an email letting you know that it is in transit.

We perform an in house quality check before packaging your order and getting it ready to be shipped, then we will assigning a unique tracking number for your order.

These processes may take some time depending on staffing limitations set by COVID-19 and other logistical warehouse procedures. Thank you kindly for your patience.

 

  • When will my order be shipped?


Pet Supplies Australia ships all orders the same day given they are placed before 2.30 PM!

It can sometimes be challenging to keep up with the high demand for our product. However we will update you beforehand if this is the case. 

It can sometimes be challenging to keep up with the high demand for our product. However we will update you beforehand if this is the case.

  • Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

  • What are my payment options?

VISA, Master Card, AMEX, PayPal, After Pay, Facebook pay, Google pay


An Item I ordered arrived broken or damaged. What do I do?

We stand by the quality of our products and we perform quality assurance tests before shipping them to our valued customers. Despite this we cannot always ensure a safe delivery. If your item arrives broken or with an issue, please contact us within 30 days and we will get back to you with a solution.

Where does the company operate from?

Our main office are located in Adelaide, South Australia, and w
e ship and process all of our orders from our warehouses which are based in Sydney and Melbourne.

What types of payment do you accept?

We accept all major forms of payment, including Apple Pay, Google Pay, Visa Cards, Master Card, Afterpay and Pay Pal. If you have any questions referring to payment please do not hesitate to contact us.

Is delivery free?

Yes, for a limited time we are not charging a delivery fee.

  • Customer Support 24/7

Our Contact Email:  support@petsuppliesaustralia.com.au

Our Contact Number is 08 8311 3708