Return & Refund Policy

Our current shipping times are between 7-21 days depending on your location. Please allow the full 21 days from the order date to receive your order, and if you need any updates or have any issues with the tracking - feel free to reach out to us with your order number and enquiry via email at support@petsuppliesaustralia.com.au

 

By placing an order through petsuppliesaustralia.com.au you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

 

1. 30 DAY RETURN POLICY

 

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We accept exchanges or returns if the item is defective, damaged or if you receive the wrong item. We do not provide refunds or exchanges if you change your mind regarding your purchase.

 

2. RETURN PROCESS

 

To start a return, you can contact us at support@petsuppliesaustralia.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

 

3. DAMAGED, WRONG PRODUCTS OR ISSUES

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

4. EXCHANGES

 

We only exchange products that arrive damaged, you receive the wrong product, the wrong size, or the product is defective. If you need to exchange an item please contact us at support@petsuppliesaustralia.com.au.

 

 

5. RESTOCKING FEE

 

We do not charge a restocking fee on returns.

 

6. REFUNDS

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

Customer Support

Email: support@petsuppliesaustralia.com.au

Call us 📞: 08 8311 3708

Hours of Operation: Monday to Friday 9am-5pm